Frequently Asked Questions


What hours does the Broadway Across Canada Administrative Office observe?

Monday - Friday, 9am – 5pm EST

Summer Hours (May – Labour Day):

Monday - Thursday, 9am - 5pm EST

Friday, 9am – 3pm EST


How do I buy tickets and how much do they cost?

Single tickets go on sale approximately 6 - 10 weeks prior to the performance. To purchase single tickets click on "Get Tickets" from the Show Schedule page or charge by phone at 514.842.2112. Sign up for our Broadway Across Canada eCLUB  and get the latest show information, special offers, and our e-newsletter.

How can I view a seating chart for the Grand Théâtre de Québec?

To view a seating chart for the Grand Théâtre de Québec you can click here.  

What happens if my tickets are lost or stolen?

Not a problem, if you have purchased from an authorized ticket source the (Evenko, Place des Arts, or Grand Théâtre de Québec) we have a record of your sales transaction and can accommodate you. Please contact your point of purchase as soon as you discover you have misplaced your ticket(s). We will confirm your seating and reissue your ticket. For security purposes the original tickets will be disabled and only the new tickets will be able to enter. Identification and payment verification will be needed if you pick up the new seats at the box office. If tickets were purchased through an unauthorized ticket reseller, we cannot guarantee replacement.


If you are at the theatre at the performance, go to the box office and they will be able to assist you. 


What is the performance runtime?

The performance runtimes vary for each show.  To find out the runtime for each show go here  and select the show or go to Shows tab at top and select the show. 


At what age can children attend shows?

A ticket must be purchased for every person attending the show, regardless of age. Parents should use discretion when deciding what shows are appropriate for their children.

Is there accessible seating available

Accessible seating are available. For more information please contact 514.842.2112.



Can I refund or exchange my single tickets?

No refunds or exchanges are given on single ticket purchases.

How do I purchase tickets to Broadway Across Canada/America shows in other cities?

Broadway Across Canada/America makes ordering tickets for family, friends and colleagues in a different city easy. For a list of cities within the Broadway Across Canada/America network visit or

Where do I go to get general information such as directions to the theatre, box office hours, and other services offered by Broadway Across Canada?

Click here or you can go to the Theatre tab and select the venue at the top of the page. 

Where do I go to find out what other shows are playing in the Broadway Across Canada season?

Check out all of our Broadway shows here or you can go to the Shows tab. 

What is the appropriate dress for attending a Broadway Across Canada performance?

There is no specific dress code. Some events such as opening nights will draw a dressier crowd. Most people enjoy dressing up to go to the theatre, but you will see people wearing everything from casual for a concert or movie to Sunday best or formal wear for theatrical performances.

How do I get on your mailing list?

The best way to get on our mailing list is to join our eCLUB.  It’s free to join and you get access to offers to local Broadway shows before they go on sale to the public.  Join eCLUB now!

What is the eCLUB?

The eCLUB is an electronic mailing list that is free to join. You can opt into receive exclusive Broadway Across Canada email offers and news. Joining the eCLUB is the easiest way to learn about all of our events and it lets you manage your membership and tickets quickly and easily. There is no obligation to purchase. CLICK HERE  to join.

What do I do if a performance is cancelled? What is the policy with regards to inclement weather?

We rarely cancel performances due to weather. In cases of inclement weather, we strongly recommend that patrons use public transportation where possible, travel safely and allow plenty of time to arrive at the theatre on time. During inclement weather, updates will also be posted on and on the Broadway Across Canada Quebec City homepage.  We recommend that patrons check these sites frequently if there is a pending or occurring storm.


Why should I buy from the official and authorized ticket sources? What are the official and authorized selling locations for Broadway Across Canada?

Broadway Across Canada strongly urges all of our patrons to purchase their tickets through an Authorized Ticket Source (Evenko, Place des Arts, or Grand Théâtre de Québec) . We do not recommend that patrons purchase tickets through unauthorized outlets, online resellers or other ticket sales operations. Broadway Across Canada is not responsible for tickets purchased on the secondary market.

When will tickets go on sale to the general public for a specific show?

Tickets go on sale to the public 6-8 weeks before the show is in town.  To have access to tickets prior to the public on sale, join our eCLUB by clicking here.    

I had an issue at a recent performance that I would like to speak to someone about. How can I contact a customer service representative?

You can reach us by e-mail at If you prefer to send written communication, please send to Broadway Across Canada, Attn: Customer Service, 290 Picton Ave, Suite 103.  Ottawa, Ontario, K1Z 8P8.

If you have an emergency issue that needs to be addressed prior to a show, and outside of our normal business hours, please contact the venue. Grand Théâtre de Québec phone line is 418-643-8131

How can I purchase merchandise from a show?

Merchandise will be sold in the lobby pre-show and during intermission.

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If your question has not been answered, please contact Broadway in Quebec City Customer Service so that we may be able to speak with you personally.

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